Ordering
Telephone, postal mail, Fax, and email orders are not accepted.
Credit Card Orders
At Intuhorses, you can use Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
COD Orders: COD orders are not accepted.
Credits and Balances Due
Any credits for returned items will be issued as an Intuhorses credit toward replacement merchandise. If the item is returned due to shipper error we send the replacement item with free shipping.
Backorders
You will usually be notified by email if your order cannot be shipped within a week of the time you place it.
Order Questions or Changes
If you have recently placed an order via our website and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.
You can contact us via email at support@intuhorses.com or call us at (440) 834-0681.
Canadian and International Orders
At this time we will ship to Canada and the United States. Not all IntuHorses products can be shipped outside the United States. Please submit a message to us from the Contact Us page if you would like to discuss international ordering options. Check a product’s shipping notes while you shop to learn of any possible shipping restrictions for particular products.
Tax and Duty Fees:
Your country may charge additional taxes or duties on your order when it enters your country.
You are responsible for paying any additional charges.
Sales Tax